Data Deletion Instructions

Last updated: October 25, 2026

These instructions explain how any person who has exchanged messages with a business that uses Rexor Closer, in particular on WhatsApp, Messenger or Instagram, can ask for the deletion of the data that concerns them. Rexor Closer is operated by REXOR GROUP LLC, 8206 Louisiana Blvd NE, Ste A #9493, Albuquerque, NM 87113, USA.

1. Who can use these instructions

Anyone who has written to a business through a closer that the business runs with Rexor Closer: on WhatsApp, Messenger, Instagram, Telegram, by email, through a website chat or through a direct chat link. The business remains responsible for your data as controller; we process it on its behalf, as its processor, under our Data Processing Addendum. Our customers have instructed us to carry out the deletion requests described on this page ourselves. You may also contact the business directly.

2. How to request deletion

Send an email to contact@rexorgroup.com with the subject "Data deletion request", and include:

• the name of the business you wrote to;
• the channel you used: WhatsApp, Messenger, Instagram, Telegram, email or website chat;
• the identifier you used on that channel: your phone number for WhatsApp, your profile name for Messenger or Instagram, your username for Telegram, or your email address;
• the approximate date of your last message.

To protect your data, we may ask you to confirm the request from the account or phone number you used before we delete anything. We never ask for a password or for card details.

3. What we delete

• the messages you exchanged with the business's closer, and the photos, files and voice notes you sent;
• your display or profile name;
• the identifiers the platform gave us for you, such as your WhatsApp phone number or the user identifiers that Messenger and Instagram assign to you for that business;
• the contact details you left in the conversation, and the summaries of your conversation kept in our systems.

4. Time limit and confirmation

We complete the deletion within 30 days of receiving your request, or of your confirmation if we needed one. We then send you an email confirming that your data has been deleted, with a reference for your request. Deleted data cannot be recovered.

5. What we tell the business, and what it may still hold

We inform the business that your data has been deleted from Rexor Closer. Information the business received outside our systems, for example an alert sent to its team or an order recorded in its own tools, is held by the business itself: to have it deleted, contact the business as well.

6. What we keep

We keep only a record of your request: its date, its reference, the business and the channel concerned, without the content of your messages, for as long as needed to show that we handled it. We keep other data only where a law, a court or an authority requires it, and only for as long as required.

7. Automatic deletion

Even without a request, conversations are deleted automatically 12 months after the last message, or sooner if the business asks.

8. How we use data from WhatsApp, Messenger and Instagram

We use the data we receive from these platforms only to answer you on behalf of the business you wrote to and to notify its team. We never use it for advertising, never sell it and never use it to train a shared AI model. Our Privacy Policy explains this in more detail.

9. Contact

For any question about these instructions, write to contact@rexorgroup.com. You may also lodge a complaint with the data protection authority of your country; in France, the CNIL.