Refund & Cancellation Policy

Last updated: October 19, 2026

Cancelling your plan

You can cancel at any time, online or by emailing contact@rexorgroup.com. There is no commitment and no cancellation fee. Your closer stays active until the end of the month you have paid for, then stops. We do not refund partial months, except in the cases below.

Setup fee

• Full refund if you cancel before we deliver the draft of your knowledge sheet.
• Non-refundable once the draft has been delivered, because the setup work has been done.
• Full refund if your closer is not ready for your approval within 15 business days after your setup form is complete, for reasons on our side.

When we refund part of a month

• We end the service without cause (with 30 days' notice).
• We make a change that materially reduces what your plan includes, and you cancel.
• A billing error on our side.

Overage

Extra replies are billed after the end of the month at the published rate. They are not refundable, except in case of a billing error.

Billing errors and disputes

If you think a charge is wrong, email us within 60 days. We answer within 5 business days and refund any amount charged by mistake. Please contact us before disputing a payment with your bank: it is faster for you.

Australian customers

This policy does not limit any right you have under the Australian Consumer Law.